Course Description

Listening seems straight forward. After all, we do it all the time. Yet business survey after business survey tell us that people do not feel heard in their business interactions.

What is going on? What does it take to listen well in a business context?

This short e-lesson will:

1. help you understand why business listening is not as simple as you first think it might be,

2. provide you with insight into what it takes to be an effective listener in a business environment,

3. guide in the steps you can take to ensure that you can listen to your work contacts effectively whenever you need to.

Discreet organizational investigations & interventions | Ex CIO-CEO | Soft skill development for working professionals

Roelf Woldring

I have been involved e-learning since the 1980's, when the IT organizations I led started to add just in time help and learning sub-systems to the software applications we were building for our users. I have managed more professionals than I can count. Over the years, I have learned a lot about leading and managing talented creative people. Many of my teachers were the skilled individuals who worked for me. I am very thankful for all that they taught me. I took post graduate courses in organizational psychology later in my career, when I realized that I was not managing technology but PEOPLE who used technology to deliver services to our business customers. I was always more interested in doing than teaching then. So I went back to the work place at the tail end of my doctoral progams (twice), rather than finalizing my dissertations and developing a career in the academic world. I know (all three forms: know that, know how and know why) about managing, hiring, deploying and developing talented people. My best references are the people who worked for me at one time. I was an early Internet champion. I have been active on the Internet since the 90's. I have been involved in deploying personal and commercial web sites and programs. I am passionate about the future of e-learning. I believe that e-learning will have as great an impact on the future of our world as the telephone and the car did in their days. I am translate what I know - from years of practical experience filtered through the best research and writing about people in the work place - into e-learning courses that will help you be:The Best Team Player and Manager of Others That You Can BeVisit my websiteRoelf's website

Course curriculum

  • 1

    The Problem

    • It is not as simple as it seems ...

    • Quiz: What is the problem?

  • 2

    Findings From Research

    • Relevant research with immediate implications

    • Quiz: What have we learned from research

  • 3

    A Model for Effective Listening

    • Effective Listening involves behavior, values and cognitive tactices

    • Quiz: What does an Effective Listener do?

  • 4

    Why Some People Don't Get It

    • What To Do to Become An Effective Work Place Listener

    • Quiz: Getting it

  • 5

    The Books That Are The Background

    • Relevant Resarch and Insight