Course Description

All of us, as working professionals, engage in conversations with a purpose every day. We need information from others. As long as the stresses and tensions of the work place are every day, we get by with our everyday ability to ask questions. But once tension, performance stress, and conflict ever, those skill are inadequate. Move beyond that. Become a Next Level Interviewer™. Learn to ask questions in the way that expert interviewers do it.

Discreet organizational investigations & interventions | Ex CIO-CEO | Soft skill development for working professionals

Roelf Woldring

I have been involved e-learning since the 1980's, when the IT organizations I led started to add just in time help and learning sub-systems to the software applications we were building for our users. I have managed more professionals than I can count. Over the years, I have learned a lot about leading and managing talented creative people. Many of my teachers were the skilled individuals who worked for me. I am very thankful for all that they taught me. I took post graduate courses in organizational psychology later in my career, when I realized that I was not managing technology but PEOPLE who used technology to deliver services to our business customers. I was always more interested in doing than teaching then. So I went back to the work place at the tail end of my doctoral progams (twice), rather than finalizing my dissertations and developing a career in the academic world. I know (all three forms: know that, know how and know why) about managing, hiring, deploying and developing talented people. My best references are the people who worked for me at one time. I was an early Internet champion. I have been active on the Internet since the 90's. I have been involved in deploying personal and commercial web sites and programs. I am passionate about the future of e-learning. I believe that e-learning will have as great an impact on the future of our world as the telephone and the car did in their days. I am translate what I know - from years of practical experience filtered through the best research and writing about people in the work place - into e-learning courses that will help you be:The Best Team Player and Manager of Others That You Can BeVisit my websiteRoelf's website

Course curriculum

  • 1

    Why You Need to Become A Next Level Interviewer: Free

    • Why You Need this Course if you are a manager, an investigator, a business analyst, a recruiter or any other business professional

  • 2

    Introduction : Why Take This Course / What is Here / How Will You Learning

    • Introduction: Why You Need to Take This Course

    • What You Will Learn in this Course

    • Acquiring Soft Skills: A How To Guide

    • Acquiring Soft Skills: A How To Guide - The PFF

    • The Right Talent: What We Do

    • Why You Need to Take This Course: The PDF of the Slides

    • What You Will Learn in this course: The PDF of the Slides

    • The Right Talent: What We Do - PDF with Clickable Links

  • 3

    The Structure of A Conversation with A Purpose

    • The Back and Forth of an Interview: The Foundation for Developing Expert Skills

    • The Structure of A Conversation: PDF of the Slides

  • 4

    Core Skill 1: Planning the Conversation

    • Planning and Clarify The Purpose You Have for a Conversation / Interview

    • Core Skill 1: Planning the Conversation - PDF of the Slides

  • 5

    Core Skill 2: Making Casual Conversation

    • Starting the Conversation / Connecting at the Beginning

    • Core Skill 2: Making Casual Conversation - PDF of the Slides

  • 6

    Core Skill 3: Structuring the Conversation / Interview

    • Core Skill 3: Making Structural Statements

    • Core Skill 3: Making Structural Statements - PDF of the Slides

  • 7

    Core Skill 4: Getting Information by Asking Open Questions

    • Core Skill 4: Understand How to Get Information by Asking Open Questions

    • Core Skill 4: Asking Open Questions - the PDF of the slides

    • Asking Open Questions: Analysis of the Maryam and Anna Example Video Clip

    • Asking Open Questions: Maryam and Anna Video Clip - The PDF of the Slides

  • 8

    Core Skill 5: Asking Closed Questions

    • Core Skill 5: Asking Closed Questions

    • Core Skill 5: Asking Closed Questions - the PDF of the Slides

  • 9

    Core Skill 6: Asking Following Probes

    • Core Skill 6: Asking Following Probes

    • Asking Following Probes: Interview Observation Form

    • Core Skill 6: Asking Following Probes - the PDF of the Slides

  • 10

    The Anxiety Level - Disclosing Information Connection

    • Reducing Anxiety Leads to Greater Disclosure

    • Reducing Anxiety Leads to Greater Disclosure: The PDF of the Slides

  • 11

    Core Skill 7: Incorporating Rapport Building / Connection Building Words in Your Questions

    • How To Incorporate Rapport Building Words in Your Questions: A Key Skill for Next Level Interviewers

    • Incorporating Rapport Building Words in Your Questions - Analzying the Example / Moving onto Practice

    • Incorporate Rapport Building / Connection Building Words in Your Questions - the PDF of the Slides

    • Incorporate Rapport Buildihg Words in Your Questions - Analyzing the Example / Moving Onto Practice : the PDF of the Slides

    • Next Level Interview Skills Observation Form

  • 12

    Taking Stock: What have You learned so far

    • Taking Stock: What You Have Learning / The Skills You Need to Constantly Improve Your Soft Skills

    • NLIS_S12_TakingSTock

  • 13

    Core Skill 8: Using Minimal Encouragers To Talk to Get More Information

    • Under Construction: Using Minimal Encouragers To Talk Effectively

  • 14

    Core Skill 9: Using Your Body Effectively

    • Under Construction: Using Your Body to Deepen Connection

    • Under Construction: Using Body Language to Control Interview Flow

  • 15

    Core Skill 10: Summarizing Content for Confirmation and Closure

    • Under Construction: Summarize Content for Confirmation

    • Under Construction: Summarizing Content for Topic Closure

  • 16

    Core Skill 11: Moving Onto New Content

    • Under Construction: Moving Onto New Content

  • 17

    Core Skill 12: Closing Down the Conversation

    • Under Construction: Closing Down the Conversation

  • 18

    Using the Core Skills in Effective Sequences

    • Under Construction: Using the Skills in Effective Sequences

  • 19

    Putting It All Together: Observation and Practice

    • Under Construction: Putting It All Together - Observation and Practice

  • 20

    Get Real Benefit: Taking Your New Skills Back to the Job

    • How Do You Take Your New Skills Back To the Job

  • 21

    Next Level Interview Skills: Getting Better Over Time

    • One Skill at a Time

    • Not For Real Practice: Working with A 'Skill Development' Buddy

    • The Intensive: Face to Face Skill Development with Feedback Feedback and In the Moment Personal Coaching

  • 22

    Next Level Interview Skills: Course Resources

    • Resources You Can Download