Understanding Interpersonal Communication at Work

taught by Roelf Woldring

Course description

We all communicate with others every day at work. But we don't really understand just how marvelous the human ability systems that we use during these exchanges really are. As a result, we have little insight into how to move from our everyday level of skill to becoming more expert. Yet having better soft or interpersonal skills has been shown time and time again to be the key to personal work place productivity and career progression. 


This  e-learning session gives you rich insight into all of this, and equips you to start on your own interpersonal communication skill improvement journey.

Roelf Woldring
Roelf Woldring
Business Educator

I have been involved e-learning since the 1980's, when the IT organizations I led started to add just in time help and learning sub-systems to the software applications we were building for our users.

I have managed more professionals than I can count. Over the years, I have learned a lot about leading and managing talented creative people. Many of my teachers were the skilled individuals who worked for me. I am very thankful for all that they taught me.

I took post graduate courses in organizational psychology later in my career, when I realized that I was not managing technology but PEOPLE who used technology to deliver services to our business customers. I was always more interested in doing than teaching then. So I went back to the work place at the tail end of my doctoral progams (twice), rather than finalizing my dissertations and developing a career in the academic world.

I know (all three forms: know that, know how and know why) about managing, hiring, deploying and developing talented people. My best references are the people who worked for me at one time.

I was an early Internet champion. I have been active on the Internet since the 90's. I have been involved in deploying personal and commercial web sites and programs.

I am passionate about the future of e-learning. I believe that e-learning will have as great an impact on the future of our world as the telephone and the car did in their days.

I am translate what I know - from years of practical experience filtered through the best research and writing about people in the work place - into e-learning courses that will help you:

"Be the Best Team Player and Manager of Others That You Can Be"



Course Curriculum

Introduction- What is this course about ?
02:02
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The Dynamics of Interpersonal Communication - The Model
01:45
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Examining the Dynamics in More Detail
04:21
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Applying the Model: Stress, Tension and Conflict
03:15
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Next Steps: Becoming More of An Expert
03:18
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